Sunday, May 29, 2011

Indigo service.................. :(


Bye bye chennai.welcome Ahmedabad. I was all set to travel to Ahmedabad for my semester vacation to see my sister and her family. Appeared for the exam in the morning and by afternoon I had to pack my self to board the 4.45pm flight by Indigo airlines.I am not a billionaire or millionaire travelling to places by air but to avoid unnecessary travel  time. I travel by air as  the cost is not very high but nominal and reasonable from my point of view. To reach Ahmedabad from chennai through rail  it takes  nearly 36 hours and oh! My god thats really a tough task to sit and go in a train for about 2 days. But by air it’s just a matter of 2 hrs.

Yeah i know the value of money but u should also take into account the time taken to reach the place. Yes at present my dad buys me the ticket as am yet to earn and will surely take my parents by air when i start earning .I am not a frequent flyer but twice a year i visit my parents and sister by air. It was a time where only those elite class or creamy layer people could fly as the cost of ticket was really really expensive. Then it was air deccan  which had slashed the domestic ticket prices abruptly because of which middle class people like me had chances to travel by air :)

Thereafter, after air deccan almost every private airlines reduced the domestic  fare.   While slashing the prices there were also many facilities cut down like food was provided in all airlines  earlier but now u need to pay for food which  too is expensive .Also many offers were announced by  airlines to attract the travellers to experience the low cost air travel like offering tickets at just Re.1 + taxes for a certain period.I have travelled in so called prestigious Indian Airlines, Air Shara, Air Deccan,Kingfisher , Spice jet (recently purchased by sun group).

Last week I had travelled in a fresh airlines “go Indigo” for the first time. I was really very excited to experience the journey in indigo.When my dad said that the ticket is booked in indigo instantly i thought of their commercial ads telecasted .I like that ad very much because the theme of that ad is to reach the passengers i.e "on time" which is conveyed neatly and precisely. The ad goes like this “when our chefs wake up on time......”. You can watch the ad here.

Finished my exam , had lunch and started to airport.Went through all process like scanning, tagging, collecting boarding pass,security checking etc. etc etc.....Was waiting for the gate to open.then it was time up and i could c the indigo bus coming to receive the passengers to board the flight. The most important thing i liked about indigo airlines was:
1.their punctuality, thereby reaching the passengers on time.
2.the hot stepper- instead of steps they had changed it like the ramp. Because of this passengers who carried their hand luggage could now pull and take with them with ease. This was new for me which i had not seen in any other domestic airlines (dont know whether it is introduced newly) .
3.the uniform of air hostess - they had a different kind of cap and a collar.also their eye make up was unique which was applied by every air hostess .

The things which i didn’t like in indigo airlines :(
1.air hostess did not greet the passengers instead they were busy with their work at the entrance of the flight.But while getting down in Ahmedabad they said thank you :)
2.Unlike other airlines i mentioned above , indigo didn’t even give complementary water to drink.The 200ml small water bottle was missing :(  In other airlines small water bottle will be distributed.I don't know how indigo is very cost effective where it is not even providing water perhaps it is provided on demand. I always keep water with me, but this time i didnt carry because i thought they would give that 200ml cute  water bottle :) But what i thought was all shattered. I was very thirsty and asked the air hostess to bring water,they bought in a paper glass.But this was very bad :(
On the whole I didn’t like goinidigo service. I dont know why............. Unhappy flying................